Problems Viewing Video

Having problems viewing video on this site? We've put together a few pointers to try and get you unstuck . . .

Our video service is higher quality than others you may have used, such as YouTube, and can stretch your computer and broadband connection. If videos are jerky, try starting the video and immediately pausing it, then allowing the buffer (grey bar) to fill up before pressing play again.

We also have a section in the forums dedicated to people having problems watching videos on their computers. Most problems that people experience are caused by slow network connections or missing plugins on their browser. We have 1000s of happy users every month so please persist if you are having difficulties, our videos really are very good!